About returns / exchanges

In case of defective products or damage during transportation, please contact us by email or phone within 7 days of arrival and return the product.
In that case, the shipping fee will be borne by us (please ship by cash on delivery)

Please refrain from returning raw products for your convenience.

・ If the item is returned to us for the following reasons when using cash on delivery, we will charge a round-trip shipping fee and a handling fee for the return procedure.

* If delivery is not possible due to customer's convenience even after 7 days from the first delivery
* If the product has a best-by date and cannot be delivered due to the customer's convenience even after the expiration date.
* If the customer refuses to receive

Regarding the return and exchange of products, we accept requests for products within 8 days of shipping. If you find any defects in the product, please contact us immediately.

Please note that we may refuse to exchange the product if the time has passed since the date of shipment, if the product is returned due to customer's convenience, or if it is clearly not eligible for exchange.